A case cancellation can occur for which of the following reasons?

• A. The Case was created in error or it is a duplicate case
• B. The Case was created in error
• C. It is a duplicate case
• D. The Case was canceled by the member

Answer: (A)

Cancellation happens when a case shouldn’t move forward because it’s not valid or there’s already a duplicate. The best choice recognizes both common triggers: if a case was created in error, it should be removed; if it is a duplicate, keeping it would distort records and workflows. That combination covers the main reasons a case would be canceled. Citing only an error or only a duplicate is incomplete, and a member-initiated cancellation is a different action in many systems.