A case may be cancelled for these reasons: The Case was created in error; The HR Professional feels that the Member has the ability to resolve the issue; It is a duplicate case.

• A. The Case was created in error
• B. The HR Professional feels the Member can resolve
• C. It is a duplicate case
• D. None of the above

Answer: (A)

Canceling a case is appropriate when the case exists by mistake. If it was created in error, removing it keeps the system accurate and prevents wasted effort. The other reasons don’t justify cancellation: believing the member can resolve the issue on their own isn’t a cancellation, it’s a situation where you might step back or provide guidance and then close the case appropriately. And a duplicate case is usually handled by merging or closing the duplicate while preserving the original record to keep a complete history. So the correct reason is that the case was created in error.