A case may be cancelled for which of the following reasons?

• A. The Case was created in error or it is a duplicate case
• B. The Case was created in error
• C. It is a duplicate case
• D. The Case was created by a non-authorized user

Answer: (C)

When a case is canceled, the key idea is to keep the record set clean and unambiguous. A duplicate case creates confusion, wastes time, and can skew reporting, so the system cancels the extra copy to maintain one canonical record. This is the situation that cancellation is designed to address: you remove the redundant case and keep the original as the valid entry.

If a case were created in error, that might be handled by deletion or voiding rather than cancellation for duplication. If a case is created by an unauthorized user, that triggers security controls and audit actions rather than cancellation for being a duplicate. So the most appropriate reason to cancel is that the case is a duplicate.