From the case toolbar, which action may a Helpdesk Agent perform?

• A. Spell check the case
• B. Print the case
• C. View the Member in the 360 Degree View page
• D. Export the case history

Answer: (B)

Printing the case is a common action in the case toolbar because this toolbar is designed for quick, in-context tasks on the current case. Having a printable version lets an agent capture all case details for paperwork, handoffs, or audits without leaving the case view. Other options aren’t typically provided as one-click actions from the toolbar: spell checking the case is more of a text-editing feature, the 360 Degree View page is a separate navigation to the member’s profile, and exporting the case history is usually handled through a different data-export pathway rather than the quick actions on the case toolbar.