To reopen a case, its current status must be which of the following?

• A. Closed - Resolved
• B. Open - In Progress
• C. Closed - Canceled
• D. Pending

Answer: (A)

Reopening a case is allowed only after it has reached a final disposition. The status that fits this is Closed - Resolved, meaning the issue was fully addressed and a final resolution was logged. With that final outcome in place, if new information or a related problem arises, the case can be reopened to continue work.

If the case is Open - In Progress, it’s still actively being worked on, so there’s nothing to reopen yet because it hasn’t been closed. If it’s Closed - Canceled, the case was terminated without a final resolution that would justify reopening. And if it’s Pending, it isn’t in a closed state, so reopening isn’t applicable.