To view documentation regarding their case, what must the Member do?

• A. Log into IPPS-A to access their case to view the documentation
• B. Request access from the HR Professional
• C. Email the Helpdesk
• D. Wait for a link in email notification

Answer: (A)

Access to a member’s case documents is protected and requires you to sign in to IPPS-A. You must log into your IPPS-A account to access your case and view its documents. This authentication keeps sensitive information visible only to the rightful member. Other options don’t provide the necessary security: asking HR or the Helpdesk for access bypasses the system’s controls, and waiting for an email link isn’t a reliable or secure method for accessing protected case materials. The secure path is to log in and open your case directly in IPPS-A.