What action allows workflow items to automatically reroute to a selected Member based on the process ID and transaction type?

• A. Delegation
• B. Escalation
• C. Reassignment
• D. Routing

Answer: (A)

Delegation is the action that handles automatic directing of a workflow item to a designated member when specific conditions are met, such as the process ID and transaction type. This fits the scenario because it describes an automatic reroute to a selected person based on those attributes, ensuring the right expert handles the item without manual intervention. Reassignment is about changing the current owner, often manually or for workload reasons, and doesn’t inherently rely on the process and transaction criteria for automatic routing. Escalation moves items to higher authority, typically to meet SLAs or resolve delays, rather than directing to a specific member defined by process context. Routing is the broader concept of moving work through the system, but the term delegation specifically captures the automatic, rule-based handoff to a chosen member based on process and type.