Which of the following are not considered a view for cases in the My Agent Cases tile?

Study for the IPPSA Release 3 (R3) Check on Learning Test. Use flashcards and multiple choice questions, with hints and explanations for each. Prepare for your exam confidently!

Multiple Choice

Which of the following are not considered a view for cases in the My Agent Cases tile?

Explanation:
Views in the My Agent Cases tile are predefined time-based filters you can apply to quickly see cases within a specific window. The system typically offers common presets like 30 days, 90 days, and 1 year, which align with usual review or SLA periods and make it easy to spot cases that fit those timeframes. The 45-day window isn’t part of those standard presets, so it isn’t shown as a view option. That’s why it’s not considered a view in this tile. The other options—30 day, 90 day, and one year—are included as views because they’re standard presets available for quick filtering. If you need a 45-day view, you’d typically need a custom filter outside the predefined views.

Views in the My Agent Cases tile are predefined time-based filters you can apply to quickly see cases within a specific window. The system typically offers common presets like 30 days, 90 days, and 1 year, which align with usual review or SLA periods and make it easy to spot cases that fit those timeframes.

The 45-day window isn’t part of those standard presets, so it isn’t shown as a view option. That’s why it’s not considered a view in this tile. The other options—30 day, 90 day, and one year—are included as views because they’re standard presets available for quick filtering. If you need a 45-day view, you’d typically need a custom filter outside the predefined views.

More Multiple Choice Questions
Subscribe

Get the latest from Passetra

You can unsubscribe at any time. Read our privacy policy