Which of the following are listed reasons for cancelling a case? Choose the option.

• A. The Case was created in error
• B. The Case was resolved
• C. The Member no longer works there
• D. The system update canceled it automatically

Answer: (A)

When you cancel a case, you’re choosing a predefined reason that justifies removing it from active processing. The option “The Case was created in error” fits this idea perfectly because it acknowledges the case should never have existed in the first place, making cancellation the appropriate action to prevent any further handling or reporting on it.

The other situations aren’t typically listed cancellation reasons. If a case has been resolved, you would close or mark it as resolved rather than canceling it. If the member no longer works there, that’s an administrative change to ownership or disposition, not a cancellation of the case itself. If a system update cancels it automatically, that points to an automated or system-related event rather than a standard, user-facing cancellation reason. Therefore, the case created in error is the correct, explicit cancellation reason.