Which status best indicates a case is ready to be reopened?

• A. Closed - Resolved
• B. Open - In Progress
• C. Closed - Canceled
• D. Pending

Answer: (A)

In a case-management workflow, reopening a case happens after it has been closed with a resolution, because you want to preserve the completed history while still allowing the issue to be revisited if new information arises. Closed - Resolved best signals this situation: the case is finished and a solution was found, but it can be reopened if the problem reoccurs or more work is needed.

The other statuses don’t fit as well: Open - In Progress means the case is actively being worked on and not yet closed; Closed - Canceled indicates the case was stopped without a resolution and isn’t typically reopened; Pending implies awaiting action, not a finished state ready to be reactivated.