Who has the ability to view a case upon its creation?

• A. The Member for which the case was created
• B. The HR Professional or Agent who created the case
• C. An interested party who has been added to the case
• D. All of the above

Answer: (D)

Viewing rights at the moment a case is created are configured to include everyone who needs to be involved from the start. The person the case is created for (the member) has visibility because the case centers on them and they’ll need to see updates and details. The HR professional or agent who created the case must be able to view it to manage the information, add notes, and coordinate the next steps. Any interested party who has been added to the case also gains access so they can contribute information and stay informed. Because all three groups typically have view access by default, the best choice is that all of the above can view the case upon creation. Keep in mind that some setups may apply additional privacy rules, but the standard arrangement grants these roles immediate visibility.